You may cancel an online order without penalty prior to the shipping phase. Please contact us immediately with your order number and your personal information ready if you wish to cancel your order. If we already shipped your items and you wish to return all or a portion of your order, please review our refund policy.
How can I return or exchange previously purchased products?
In most cases, you may return or exchange previously purchased items within three days of your receipt with some conditions:
If you have submitted the original receipt and returned the goods in their original packaging and condition, we will allow you to exchange or replace any product(s) for the same amount or request to accept a Kirpalani’s N.V. gift voucher for the same amount previously received.
|If paid with:||Kirpalani's N.V. will:|
|Credit card||Refund your purchase amount to that same card|
|Wire transfer||Wire the amount back to your account|
|Cash||Reimburse the cash back|
|HOP||Wire the amount back to your account|
|Kirpalani Cards or Credits||Refund your purchase amount to that same card|
Note: After a refund is accepted by us, it may take a few days before your refund is posted to your account by the payment processor (e.g. bank or credit card company). Please be aware, credit card reimbursement(s) may take up to 10 working days and for local/ international wire transfers it might take up to three working days.
Please contact us immediately if you have discovered any mistakes or missing items in an online order. Our delivery personnel are well trained and will report any discovered damage or deficiencies immediately. We always urge you to double check the goods in order to minimize any dissatisfaction.
Note: Kirpalani’s N.V. has the right to update or revise this policy at any time and this web page may not reflect the latest information. Please always contact us for additional questions or support. This policy was last modified on 23 February 2018.