In this frequently asked questions (FAQ) page, you will find general questions and answers. If your question is not listed here, you can contact us by emailing [email protected] or fill out our contact form.
Interested in our history? Click here!
Our experience in the retail and textile industry over 80 years, our great knowledge of high quality and affordable products, our highly efficient distribution system, our efficient buying policy, make it possible to offer the products at the best price in combination with good quality.
Our opening days and hours are:
|Monday - Saturday:||08:00-20:00 hrs.|
On Sundays and public holidays, we are open from 12:00 to 20:00 hrs.
We are closed on New Year's Day, January 1st. Additionally, our website is available 24 hours a day, 7 days a week for convenient and continued shopping at any time or place!
Our service center is located at Koningstraat 14 A. You can also call 471 400 ext. 336 or 334 or email us at [email protected]
Our opening days and hours are:
|Monday-Thursday:||08:00 - 16:00 hrs.|
|Friday:||08:00 - 17:30 hrs.|
|Saturday:||08:00 - 14:00 hrs.|
|Sundays and holidays||Closed|
Unfortunately, the products that you purchased elsewhere cannot be repaired at our service center. For future support, please remember to buy directly from us! We look forward to serving you with our reputable support and care.
Our website offers many convenient shopping features, including:
https://www.kirpalani.com has various features like:
It’s easy! We can give a personal tour of our website in the store at customer service or follow the steps below:
A wish list is a great tool to digitally note all those products that you would eventually like to own, but are not yet ready to buy right away. It is a place where you can “save” your favorite products, while you continue browsing so that you do not forget about them. The wish list is saved to your personal profile and you can always go back to refer to it. When you are ready to purchase the product, you simply move the product from your wish list to your shopping cart!
Please note that when a product is in your wish list, it is NOT reserved for you, so we encourage you to make the purchase as soon as possible so that you do not miss out on your favorite products.
Create your new wish list by following the below steps:
Wish lists can be private, personal or shared with others.
Sharing is great for everyday and special occasions such as birthdays, holidays, etc. Friends and family can purchase items on your behalf from shared wishlists! In a way, this can act like a gift registry. You can share products through wish lists with friends and family, by clicking on “Share list” icon. Whether they are registered members of Kirpalani or not, they can reserve products for purchase. Once a product has been moved from your wish list to your shopping cart by clicking “Add to Cart” and the payment process has been completed, then only will the product be ready for pick up or delivery based on your selection.
No, your wish list is not your order. Your wish list is only an order if you click on "Add to Cart" and complete the checkout process that includes identifying a form of payment.
Convenience, easy ordering, and personalization! Before placing an order, you need to create a user account. When you log in to your user account, your personal details are saved so you don't have to enter them over and over again when placing a new order. You also have access to your information, where you can get a full overview of your account, pending orders; order history, payment, and delivery details. You also have access to your personal wish list, where you can add products that you wish to buy or research later!
Before you place an online order, you must first create a user account. You can easily create your own Kirpalani user account by clicking here, start the process by first creating your own email address and password. Please make sure that your password is complex and has at least 6 characters. Please remember to note down your password someplace safe for yourself, because you will need it each time to log into your account. Once the account is created, you are registered in our database. After confirming your account, you have access to user specific details such as pending orders, past orders, payment and delivery details.
As you are browsing our website, you can place the products you want to buy in your shopping cart by clicking “Add to Cart” Once you have made your selections, you will need to create your account before you can complete your purchase.
Please understand, we do our best to fulfill your order. In rare circumstances, stock availability or prices are subject to change. In this event, we will contact you directly and do our best to complete the order to your satisfaction.
You can add any item to your wish list, but it will not be reserved. In order to reserve an item, we advise you to make a payment and complete the checkout process. Due to the popularity and high demand for our products, we cannot guarantee any product will be reserved.
When you view a product, you can see the most up to date inventory at the bottom of the webpage in the “Additional Information” section. This will show you a preview inventory at each location. Any stock changes should be updated and reflected correctly on our website. However, if you feel like you see any discrepancies, please feel free to contact us to double check.
The prices on our website are the same as we offer in our stores. Any price changes in the store should be updated and reflected correctly on our website. However, if you feel like you see any discrepancies, please feel free to contact us to double check.
For your convenience, we offer many payment options on our website:
Goods ordered online, once confirmed and paid, can be delivered to most addresses. Delivery costs will be charged. It is also possible to pick up orders at our store.
Online deliveries take place Monday through Friday between 08:00 and 16:30, and on Saturday between 08:00 and 14:00.
Delivery costs depend on the address where your products are being delivered.
Below is an overview of the costs per area.
|CHARLESBURG NW./ OUD||SRD 60,=|
|COMMEWIJNE: NW.AMSTERDAM||SRD 75,=|
|COMMEWIJNE: MEERZORG ACROSS THE BRIDGE||SRD 60,=|
|COMMISSARIS WEYTHING WEG FROM/BEYOND||SRD 60,=|
|GEYERSVLIJT / RINGWEG||SRD 60,=|
|HOUTTUIN FROM/BEYOND||SRD 70,=|
|KWATTA TO 2E RIJWEG||SRD 60,=|
|MAIKOE PROJECT||SRD 60,=|
|MARIENBURG / ELLEN||SRD 95,=|
|NW.WEERGEVONDEN WEG||SRD 60,=|
|NW.WEERGEVONDEN WEG BEYOND SANTO RAMA||SRD 70,=|
|PARA-BRUG FROM/BEYOND||SRD 95,=|
|PARAMARIBO CENTRUM||SRD 60,=|
|PARAMARIBO NOORD||SRD 60,=|
|RAINVAILLE / TOURTONNE||SRD 60,=|
|SARAMACCA FROM/BEYOND||SRD 125,=|
|WELGEDACHT-A FROM/BEYOND||SRD 70,=|
Prices are updated regularly and are subject to change.
When an order is received by Kirpalani's N.V., we. will contact you for an appointment for delivery of the purchased products. Click here for our contact information.
For us to successfully deliver your order to the correct address, you or a family member must be present to accept the products. Delivery can only be completed when you or a family member provides:
We will have to return the products to the store if:
If this happens, we will reschedule your delivery for another date and time for an ADDITIONAL charge. Otherwise, you can choose to pick up the order yourself at one of our stores.
Unfortunately, currently we do not offer delivery to the interior or outside of Suriname.
All major household products have a warranty. The warranty depends on the type of product you purchase.
Click here for more information.
Please inspect your order carefully and thoroughly as soon as it is delivered to you. If you receive a damaged or imperfect product, you can either choose to keep it if you wish, you can request a replacement product, or you can have it repaired at our Kirpalani Parts and Service Center (KPSC).
If you have any problems with the quality of your order, please notify our customer service department immediately at 471400 ext. 203 or email us at [email protected] If you contact us via email, please remember to include your phone number so that one of our sales representatives can call you.
While we hope you are completely satisfied with your order, if you decide to return a product, you must do so within THREE (3) business days. The product MUST be returned in its original packaging and you will need to present the original receipt for the return. We may also charge you a freight cost if it applies to your order.
Please note we will NOT accept products that have been damaged due to customer mis-handling or improper use.