FAQ

General

What does Kirpalani’s website offer?

Kirpalani’s website offers an assortment of our featured goods and services. For your convenience, each product has a unique article number, description, pictures, reviews, pricing, and stock availability by location. In addition, many of our services have dedicated pages with expanded details and pricing information.

Our website has many more features, including: shopping and paying online; creating and sharing wish lists; and connecting with us or inviting friends and family through social media to join in on the experience! You can submit your personalized feedback to us through a form, or chat directly with us in real time. We also invite you to subscribe to our newsletter and social media channels in order to be the first to hear our latest news and offers. Remember, we are constantly updating our website, so visit us again soon!

How can I find out more about KIRPALANI?

Interested in our history? Click here! 
In this FAQ, you will find general questions. If your question is not listed here, you can contact us by mailing us at [email protected] or fill out our contact form.

How can KIRPALANI offer such low prices?

Our experience in the retail and textile industry over 75 years, our great knowledge of high quality and affordable goods, our highly efficient distribution system, combined with our cost consciousness at different levels, make it possible to offer the products at the best price - quality ratio.

What are your opening days and times?

Our opening hours are:

Monday - Saturday: 08:00-20:00 hrs
Sunday: 12:00-20:00 hrs

Click here for additional time and location information.

Are you also open on public holidays?

All of our stores are open daily from 8:00 to 20:00 hrs. On Sundays and public holidays we are open from 12:00 to 20:00 hrs. We are closed on New Year's Day, January 1st. 

Can I shop online on your website?

Yes, with this new website it is possible to shop and pay online! Click here for payment options.
However, you must first create an account.

How can I create my account on www.kirpalani.com?

Before you place an online order, you must first create a user account. Once the account is created, you are registered in our database. After confirming your account, you have access to user specific details such as pending orders, past orders, payment and delivery details.

Registration / Subscription

Why should I create a user profile at KIRPALANI?

Convenience, easy ordering, and personalization! Before placing an order, you need to create a user profile. When you log in to your user profile, your saved personal details are remembered so you don't have to enter them over and over again when placing a new order. You also have access to your information, where you can get a full overview of your profile, pending orders, order history, payment and delivery details. You also have access to your personal wish list, where you can add products that you wish to buy or research later!

How do I create a user profile at KIRPALANI?

You can easily create your own Kirpalani user profile by clicking here, creating a username and password. We recommend that you use your email address as your username, to make it easy to remember. Please make sure that your password is complex and has at least 6 characters.

I forgot my password / username - can you help me?

If you forgot your password, just click the “Forgot password” link and we will send you an email with information on how to reset your password. A forgotten username can be retrieved directly by email.

How can I place an order through www.kirpalani.com?

You can place items in your shopping cart before having an account. You need an account to complete an order.

If I place an order, will the article automatically be reserved / set aside and for how long?

If you want us to reserve a product, a payment is  required, and you must complete the checkout process.

When can an article be reserved?

We will reserve a product for you after you pay and complete the checkout process.

Can I reserve (set aside) an item or items for a few days?

You can add any item to your wish list, but it will not be reserved. In order to reserve an item, we advise you to make a payment and complete the checkout process. Due to our high turnover rate, we cannot guarantee any item will be reserved.

What are features on www.kirpalani.com?

 www.kirpalani.com has various features like:

  • Search function
  • Products with their details
  • Filter option on name, price, position
  • Wishlist
  • Account information
  • Check card balance
  • Kirpalani services
  • Live Chat

Watch the below video for the various features on www.kirpalani.com 

What is a wish list?

Online wish lists are digital collections of items that users/shoppers would like to own. Users add products to a list connected to their profile on a specific website. The list is saved on the site so the customer can refer back to it later or move merchandise into the shopping cart to purchase. Wish lists let shoppers set items aside and continue browsing - until a product is moved from the wish list to the shopping cart, it is not reserved for the customer.

How does my wish list work?

Wish lists allow users to create a list of items that they wish to purchase later. Wish lists can be private and personal or shared with others. For example, members can share products through wish lists with friends and family, whether they are registered members of Kirpalani.com or not, so that they can reserve items for purchase. Once your wish list is added to your shopping card and you have checked out, goods are ready to be delivered or picked up.

Is my wish list also my order?

No, your wish list is not your order. Your wish list is only an order, if you click on "Add to Cart" and complete the checkout process that includes identifying a form of payment.

How do I create my wish list?

Creating a new wish list is very easy. Click on the button Wish list on the left side of the home page and at the button “Create an account” you can start with the registration. Some of the fields are required, so make sure you enter the right and correct information. Once you’ve submitted the registration, you can start creating your wish list by clicking on the button “Create list”.

Delivery

Can the goods be delivered?

Goods ordered online, once confirmed and paid, can be delivered to most addresses. Delivery costs will be charged. It is also possible to pick up orders at our store.

What are the delivery costs?

Delivery costs depend on the address where the goods must be delivered.

Below is an overview of the costs per area.

AREA Rate
BERSABA SRD 100,=
CHARLESBURG NW./ OUD SRD 60,=
COMMEWIJNE: NW.AMSTERDAM SRD 75,=
COMMEWIJNE: MEERZORG ACROSS THE BRIDGE SRD 60,=
COMMEWIJNE:TAMANREDJO SRD 85,=
COMMISSARIS WEYTHING WEG FROM/BEYOND SRD 60,=
ELISABETHSHOF SRD 60,=
EPHRAMZEGEN SRD 60,=
GEYERSVLIJT / RINGWEG SRD 60,=
HOUTTUIN FROM/BEYOND SRD 70,=
JARIKABA SRD 85,=
KASABAHOLO SRD 60,=
KWATTA TO 2E RIJWEG SRD 60,=
LELYDORP SRD 80,=
MAIKOE PROJECT SRD 60,=
MARETRAITTE SRD 60,=
MARIENBURG / ELLEN SRD 95,=
NW.WEERGEVONDEN WEG SRD 60,=
NW.WEERGEVONDEN WEG BEYOND SANTO RAMA SRD 70,=
PARA-BRUG FROM/BEYOND SRD 95,=
PARANAM SRD 90,=
PARAMARIBO CENTRUM SRD 60,=
PARAMARIBO NOORD SRD 60,=
RAINVAILLE / TOURTONNE SRD 60,=
SARAMACCA FROM/BEYOND SRD 125,=
UITKIJK SRD 115,=
WELGEDACHT-A FROM/BEYOND SRD 70,=
ZANDERIJ SRD 95,=

Prices are updated regularly and are subject to change.

What are the delivery days and times?

Delivery is from Monday to Friday between 08:00 and 16:30 hrs
And on Saturday between 08:00 and 14:00 hrs

Can goods be delivered in the interior of the country?

Unfortunately it is not possible yet to deliver goods in the interior of the country.

Are the articles on the website in stock?

All articles on the website are in stock. When you view product description, you can also see the total stock per article.

Are the prices on the website up to date?

The prices on the website are the same as in the stores. Any change in prices in the store will automatically be updated on the website.

How can I pay for my items?

Through our website, you can make payments in several ways:

  • All Major Credit Cards (e.g. Visa, MasterCard, Discover, American Express, etc.)
  • PayPal
  • Wire Transfer
  • Kirpalani Gift Card
  • Kirpalani Customer Card
  • Kirpalani Credit Card 
  • Cash payments in the store

Is there a warranty on purchased products?

All major household articles have a warranty. The warranty depends on the type of product you purchase.
Click here for more information.

What should I do if my product is damaged upon delivery?

Always inspect your order upon delivery. If you notice that the article is damaged at that time, you can choose to keep it or request  to have it replaced.

If you have any problems with the quality of your order, please notify our customer service department immediately at 471400 ext. 203 or email us at [email protected] . You will be called back by one of our sales representatives.

Can I return a purchased item?

Purchased goods can be returned within 3 working days, provided the products are returned in their original packaging, the product is not damaged by any act of the customer and the original receipt is presented. Freight costs can be charged. Click here for our latest policy.

Where is your service center and what time are they open?

Our service center is located at the J.A. Pengelstraat 163. You can also call 471 400 ext. 336 or 334 or email at: [email protected]

The opening hours are:

Monday-Thursday: 08:00 - 16:00 hrs.
Friday: 08:00 - 17:30 hrs.
Saturday: 08:00 - 14:00 hrs.

If I bought a product somewhere else, can I have it repaired at your service center?

Unfortunately items that were purchased elsewhere can not be repaired at our service center. For future support, please remember to buy directly from us! We look forward to serving you with our reputable support and care.

What happens if I am not home when the items are delivered?

A successful delivery requires you or a family member to be at the appointed address to receive the items with (a) proof of purchase such as a receipt (physical or digital) or a valid ID.  If no one is home, proof of purchase is missing, or a valid ID is not provided, we will return the goods to the store.  We will attempt a second delivery after after making a new appointment with you, which will have a new delivery fee. Alternatively, you can opt to pick up the order yourself at one of our stores.

KirpalaniKom

What are the advantages of KirpalaniKom?

  • You can call to 3 favorite Digicel numbers for only SRD 0.35 per minute
  • Feature “Roam Like You’re Home” in the Netherlands, USA, Canada and the Caribbean.

How do I register for my 3 favorite Digicel numbers?

  • Step 1: Dial *134*44#
  • Step 2: *134*597XXXXXXX#
  • Step 3: *134*1# to confirm of *134*9# to cancel
  • Call for more info to 100

How do I Register for the “Roam like your home” feature?

You register by entering:*134*50#

You must have enough credit for the services because the cost of calling and / or texting are deducted from your main balance.

Call 100 for the price of a roaming bundle and / or more information about Roam Like Your Home  

 How do I activate an additional data plan?

 If your monthly KirpalaniKom Data Bundle of 2048 runs out within 30 days and before receiving the next upload,you can use below code to buy an add-on plan, 100 MB for SRD 10, =

 The 100 MB can be activated as follows:

  • Send * 156 * 1100 # SND Android or * 136 * 1100 # SND for Blackbery
  • You will receive a pop up message
  • Select "1" for adding "add on data" and choose "send"
  • Or select "9" to cancel or choose "Cancel"
  • Then the customer receives a text confirmation message.

 

After activation, the SRD = 10 will be deducted from your main balance.

The balance of your Add-on plan is two months valid for two months.